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Terms & Conditions

This document describes the terms on which The Home Organiser would be happy to help you.

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Breaks: While the end result of decluttering/downsizing is satisfying, the process can be physically and emotionally demanding. I will take things at a pace you feel comfortable with; taking a break when you want to. Should a session cover lunchtime we will need to break for lunch but you will not be charged for this lunch period, usually 30 minutes.

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Cancellation: Both you and I have the right to cancel the contract due to unforeseen circumstances.

 

·    If the cancellation is made within 48 hours of the booked session, and no replacement session is booked, I may charge 50% of the intended fee.           

 

·    If the cancellation is made within 2 hours of the booked session, and no replacement session is booked, I may charge 100% of the intended fee.

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Cleaning: I want to leave you with a tidy and organised home. I am very happy to help you with any light dusting and vacuuming needed as part of our work but ZING ORGANIZER is not a professional cleaning service.

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Confidentiality and Privacy: The Home Organiser is a professional service. I never divulge client information, nor any personal or business details that I may see in the course of my work, to third parties without your consent e.g. contact details to an auctioneer/removal firm. The only way in which your situation may be mentioned to others is in the context of my own services, and is depersonalised and unidentifiable (e.g. “a client in ST James” or “John in St Michael”).

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​If you are in agreement I would like to take “before and after” photographs for use on my website, but this will only happen with your express permission and the images used anonymously.

​When our work is complete, I will ask you for feedback, and would be grateful for any testimonial that you would be willing to provide. As a small business this helps me build client confidence.

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Costs: It is not always possible to tell exactly how long it will take to do what you want to. I can give you my best estimate based on other work but each job and each client is unique. You will only be charged for the hours actually worked whether that be on your premises, delivering charity donations or undertaking administrative work in my home on your behalf e.g. researching specific storage solutions.

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I will not pressure you to get rid of things. Guidance is given in good faith. You might ask for advice and I might make suggestions but decisions are yours and you accept responsibility for all, or any, items disposed of in the decluttering process.

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Handling: I am happy to help you re-locate items of furniture that I can manage alone or we can manage between us. For heavy pieces of furniture, we will need some help. You may wish to have a friendly neighbour or relative to call on for this.

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I will handle your possessions with great care but should an accident occur I shall not be liable for losses for damage, howsoever caused and rely on you to carry insurance at all times which adequately compensates for your losses or damage howsoever caused by me in my capacity as your agent.

 

Payment: A 50% deposit is required and the balance payable within 7 days of the invoice date either by cash, cheque or bank transfer. Payment at the time of the appointment is appreciated. A 5% charge will be added every 4 weeks to late payments.

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Personal Safety: your name and address may be made available to a close friend whilst I am on-site with you. This is following personal safety guidance.

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Removal: Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation.

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New clients will be asked to sign these Terms and Conditions before the session begins.

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