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1. Our work together

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ZING provides professional organizing and related support, which may include decluttering, downsizing, space planning, packing, unpacking, home clearing, moving support and virtual organizing.

Before work begins, we will discuss your priorities, the areas to be addressed and the type of support you need. Any significant change to the agreed scope, estimated time or cost will be discussed with you before additional work is undertaken.

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2. Your comfort and involvement

Organizing can be physically and emotionally demanding. We will work at a pace that feels manageable for you and take reasonable breaks when needed.

If a session continues through lunchtime, we will normally take an unpaid meal break of approximately 30 minutes.

Your belongings and the decisions concerning them remain yours. ZING may ask questions and make suggestions, but will not pressure you to discard anything. Nothing will be removed from your home without your authorization.

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3. Estimates and fees

Every home, project and client is different. Any estimate of the time or cost required is based on the information available at the time and is not a guarantee.

You will be charged according to the rates or project fee stated in your written proposal or booking confirmation. Chargeable work may include agreed organizing sessions, research, sourcing, purchasing, donation delivery, disposal arrangements or other administrative work completed on your behalf.

Any additional expenses, third-party charges or proposed purchases will be discussed with you before they are incurred wherever reasonably possible.

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4. Deposits and payment

A deposit of 50% of the agreed session or project fee is required to confirm your booking.

Unless otherwise agreed in writing, the remaining balance is due when the agreed session or project is completed.

Payment may be made using the methods shown on your invoice. If you believe that an invoice is incorrect, please raise the matter promptly so that we can review it together.

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5. Cancellations and rescheduling

Life does not always go according to plan. If you need to change an appointment, please give ZING at least 48 hours’ notice.

With at least 48 hours’ notice, your deposit may be transferred once to a replacement appointment. The new appointment must be arranged within a mutually agreed period.

If you cancel with less than 48 hours’ notice, do not attend the appointment or cancel the replacement appointment, your deposit may be retained to cover the time reserved for you.

If ZING must cancel, you may choose to transfer your deposit to a new appointment or receive a refund of the amount paid for services not provided.

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6. Access, health and safety

You are responsible for providing safe and reasonable access to the areas in which ZING will work and for telling ZING about any known hazards, unsafe conditions, pests, mould, structural problems or other concerns that may affect the work.

ZING may pause, decline or end work that cannot be carried out safely. Where possible, we will discuss an alternative way forward.

Children and pets should be supervised and kept safely away from active work areas when necessary.

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7. Moving and handling belongings

ZING will treat your home and belongings with care.

ZING will only move furniture or other items that can be handled safely. Heavy, fragile, valuable or unusually large items may require additional assistance or a suitably qualified third party.

Please identify any particularly valuable, delicate or irreplaceable belongings before work begins. You remain responsible for maintaining appropriate household and contents insurance.

Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded under the laws of Barbados.

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8. Cleaning and specialist services

ZING is a professional organizing service, not a professional cleaning, waste-removal, pest-control, moving or repair service.

Light dusting or vacuuming may be completed when it is reasonably necessary as part of organizing. ZING does not handle hazardous materials, bodily fluids, significant mould, active pest infestations or other conditions requiring specialist training or equipment.

If specialist work is needed, ZING may recommend that you engage an appropriate service provider.

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9. Donations, disposal and items leaving your home

We can discuss suitable options for belongings you have decided to release, including donation, recycling, sale or responsible disposal.

ZING may agree to remove a limited quantity of clean, manageable items. Larger quantities may require a separate collection or waste-removal service, and any related cost will be agreed with you.

ZING cannot guarantee that a charity, reseller or other recipient will accept an item. Once an authorized item has been donated, sold, recycled or disposed of, it may not be possible to recover it.

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10. Products and third-party services

Any storage products or other items purchased on your behalf require your approval. Product warranties, returns and faults remain subject to the supplier’s terms.

If ZING recommends a mover, cleaner, contractor, charity, auctioneer or other third party, that provider operates independently unless expressly stated otherwise. You are responsible for deciding whether to engage that provider and for agreeing directly to their charges and terms.

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11. Virtual organizing

Virtual organizing is provided through video calls or other agreed communication methods.

During a virtual session, ZING can offer guidance, planning, decision-making support and accountability. You remain responsible for carrying out the physical work safely and for deciding whether you need assistance with lifting, moving or accessing any item.

Please take reasonable care not to display private documents, financial information or images of other people unnecessarily during a video session.

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12. Confidentiality and privacy

Your privacy matters.

ZING will keep information about you, your home and our work together confidential. Information will not be disclosed without your permission unless disclosure is reasonably necessary to provide an agreed service, protect someone’s safety, comply with the law or obtain professional legal or insurance advice.

ZING will collect and use only the personal information reasonably required to communicate with you, provide the agreed services, maintain business records and meet legal obligations.

For Sandra-Mae’s personal safety during an on-site appointment, a designated contact may be given the location of the appointment, the expected arrival time and an approximate departure time. This information will be limited to what is reasonably necessary for that purpose.

More information about the collection, storage and use of personal information should be provided in ZING’s separate Privacy Policy.

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13. Photographs and testimonials

Photographs of your home or belongings will not be used publicly without your separate, express written permission.

You may decline photography without affecting the services you receive. Where permission is given, we will agree how the photographs may be used and whether identifying details must be removed.

Any request for a testimonial is also optional. A testimonial will not be published with your name or other identifying information unless you have approved both the wording and the way you will be identified.

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14. Responsibility and liability

ZING will provide its services with reasonable care and skill.

To the extent permitted by law, ZING will not be responsible for loss or damage arising from:

• pre-existing damage, wear or hidden defects;

• inaccurate or incomplete information provided by you;

• decisions made or actions taken by you;

• items removed with your authorization;

• the acts or omissions of independent third parties; or

• circumstances beyond ZING’s reasonable control.

Nothing in these terms removes any legal responsibility that cannot lawfully be excluded or limits your rights under applicable Barbadian consumer law.

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15. Concerns and disagreements

If you are unhappy with any aspect of the service, please contact ZING promptly. We will listen to your concern and make a reasonable effort to resolve it fairly.

These terms are governed by the laws of Barbados. If we cannot resolve a disagreement together, either party may pursue any remedy available under Barbadian law.

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16. Acceptance

You will be asked to read and accept these Terms and Conditions before your first organizing session begins.

Acceptance may be given by signing a copy, confirming acceptance electronically or proceeding with the service after receiving the terms, where permitted by law.

Effective date: September 1, 2026
ZING contact email: